Refund policy

At Sandgate Coffee Roasters, we are committed to offering outstanding service, delicious coffee, and premium products to our customers.

If you’re not completely satisfied with your purchase, feel free to reach out to our support team within 30 days of your purchase. You can contact us via email at info@sandgatecoffee.com, and we’ll make every effort to address your concerns.

Please note that coffee items cannot be returned due to their perishable nature. This policy applies only to non-coffee merchandise.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.